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Professional Live Chat Software For The Automotive Industry
Diamond Live Chat Will Let You Interact With Customers In Real Time
Awaken Your Website! Do More With Your Visitors! Engage & Interact, All Online! |
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Did You Know?
It takes less than 10 min to start providing live support chat assistance to your online customers using Live Chat.
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Did You Hear?
Using Diamond Live Chat Customer Service Chat system you will convert 25% more of your site visitors to customers. |
Are You Aware?
Efficient and Timely Customer Support are the most important aspects of any Dealership.
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Diamond Live Chat Features & Tools
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3 Installation options:
Websites, Online Auctions, Email Signatures: Our installation options will give you the ability to install Live Chat onto almost any website. Including DiamondLot, Craigslist, Ebay, & more. Plus use our Email Signature version to include Live Chat in your email as a signature.
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Web / Windows Based Operator Panel: Our Live Chat Operators Panel is a simple to use web-based program that will allow you to access Live Chat from anywhere around the world, on almost any computer with internet access.
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Automatic switching of Online/Offline buttons with detection of Online Operators: Our Dynamic Operator Detection System will let yoru visitors know when you have an available Operator on your website, all in real time.
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Copy and Paste code generation for easy installation: We offer a simple installation process. Copy a short block of an HTML code and paste on all sires you wish to use Live Chat. If you are a current DiamondLot Dealer, your Live Chat Code will be installed automatically on your DiamondLot Inventory Website.
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Website traffic monitoring in real time: Our Interactive Program allows you to obtain Visitors' Geographical location, Referral information, & much more. See what page the visitor is on, what pages they have gone to, who they have talked to (via Live Chat), and how often they visit your site. All from teh moment they visit a Web Page with Live Chat installed.
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One account - Unlimited websites: Use one account on any number of web pages or different websites without any additional costs to you. Unlike many other chat software programs, we let you retrieve & install your Live Chat HTML Code on as many sites as you like. It could be Hundreds, it could be Thousands, and never face an extra charge for it.
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One account - Unlimited custom tailored chat windows: Customize as many Live Chat windows as you need and link them to your account.
This unique feature allows several websites to be linked to one DiamondLiveChat account and still
be tailored to show each website's company name and match each site's design & colors
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Online/Offline buttons provided by DiamondLiveChat: We offer over 30 custom Dynamic Live Chat Images that will display your Operator's Online/Offline status. Plus you have the ability to link to an unlimited number of uploaded images. Design Online/Offline images tailored to your own website.
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Unlimited Visitors: Unlike many other chat programs, we have no limit to the amount of visitor's you can monitor and chat with. Some versions limit their clients to1500 visitors weekly, some even less. But with Diamond Live Chat, never worry about mising a visitor becuase you have spoken to too many.
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Online/Offline custom button support: We offer Custom Button upload and link-to capabilities so you can create Live Chat to be a seemless transition from your website, to a Live Chat Portal.
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Support for an invisible button installation with Visitor Tracking and Chat Invitations: You may not want a visible Live Chat button to be dislplayed on certain pages. With our invisible button you can monitor sites and chat through auto-invites and pro-active chat sessions.
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Proactive Live Help invitations: Our most popular feature is our Pro-Active Commnunications. You can type a message specific to a unique visitor and have it instantly display on their screen without any obtrusive "pop-up detected" information bars. This window will engage your visitor and invite them into a chat session with your Operator. This is perfect for giving your visitors a custom message rather than a simple auto-invitation.
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Auto Live Help Invitations: A customizable system that initiates periodical Live Chat auto-invitations to any visitor of your site. This can be fine-tuned to only be displayed on certain pages via our "Install Live Chat" administration section.
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Fully customizable Chat Window with defaults provided: You can create an unlimited amount of Custom Chat Windows for all your departments. This is perfect for having Chat Sessions look similar to a website you have installed the specific Live Chat code.
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Fully customizable Auto Invitation Window with defaults provided: Not only can you periodically display Auto-Invitations, you can customize the window displayed. Define specific colors for teh window, include special text, and set the amount of time a visiotr must be on a page until the Auto-Invite displays.
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SSL Support: Our included SSL Support will ensure your Operator Sessions and Visitor Communications are fully-encrypted and secure through our web-based browser and Installable Live Chat Program.
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Automatic disabling of Auto Invitation with detection of no Online Operators: Our Auto-Invitation will only display when an Operator has an 'Online' status. This will ensure you won't upset any visitors attempting to request a chat while there are no Operators online.
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Fully customizable Pre-Chat Survey Window with defaults provided: Want to know more about your visitor prior to having an Operator get involved in a Chat Session. Our Pre-Chat Requirements will allow you to ask up to 4 questions in advance and set certain questions as Required Informatio'.
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Fully customizable Offline Window with defaults provided: Don't upset your visitors just becuase there are no Operators online. You can customize your Offline Window to have visitors Send Messages, Request A Phone Call, & much more.
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Multiple Operators support: Our interface was designed to handle as many Operators as needed for your Live Chat. Mulitple Operators can communicate with Multiple Visitors all at once without confusing users and missing Chat Sessions.
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Multiple Simultaneous Chat Sessions: Mulitple Operators can communicate with Multiple Visitors all at once without confusing users and missing Chat Sessions. One operator can be engaged in any number of chat sessions at the same time through a simple Instant Messenger type platform.
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URL sensitive chat session: All URLs typed in during a Chat Session are converted to navigate-able links automatically to help you communicate with your visitors more effectively.
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Customizable Chat messages: All chat messages are customizable for any language to help you communicate with your visitors more effectively.
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View online Operators by Department: Administrator's have the ability to monitor, administer and log off online operators to their discretion.
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Silent chat monitoring: Administrator's ability to silently monitor an active chat sessios as well as review all Chat Transcripts in our Reports Section.
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View numbers of Chat Sessions online operators are engaged in: Administrator's have the ability to monitor each operator performance in real time. Review who your Operator's have been seaking with, and what they have communicated in the Chat Window.
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Chat Session transfer: Don't think you can help this visitor. All Operaors have the ability to assign/re-assign a chat session to another Online Operator at any time through our easy-to-use interface.
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Operator to Operator messaging: Communicate to other Operators through our Live Chat Panel. You can alo communicate to Operators about a visitor without the visitor seeing the communication.
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"Whisper" Technology: All operators are able to coach each other! Send a private message into an active chat session assigned to another operator. This message will be visible only to the operator who this chat session is assigned to and not the visitor.
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Administrator's high authority: Account Administrators are in full control of an active chat session. Administrators can transfer an active chat session to another operator even when the chat session is not assigned to them.
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Visitor Tagging: Enables operators to tag visitors. Five customizable tags are available.
For example you can customize tags as "Prospect, Customer, Loyal Visitor, Competitor...etc" and then assign tags to your visitors. Next time the visitor visits your website he/she will be tagged in the DiamondLiveChat operator panel. This valuable feature makes operators more efficient as if the returning visitor is tagged as "Prospect" - this visitor should be invited to chat.
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Dynamic Billboards: Provide up to 10 advertisements/messages to visitors while chatting. These can be any messages you wish to display for Marketing or Sales purposes.
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Canned Responses Support: Operators have the ability to store frequently used phrases for quick responses to visitors. This will prevent your Operators from typing repetitive statements into a Live Chat Session.
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Canned Images Support: Operator ability to quickly insert an image into the chat conversation. All images will resize to the dimensions of the Chat Widow. Use this to quickly send visiotrs coupons, maps, images of Vehicles, & much more.
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Canned URLs: Operators have the ability to quickly insert navigate-able links into the chat window to make going to a certain page easier for your visitors. This is perfect for giving visitors links to your Online Credit Application, Weekly Specials, & much more.
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Spelling Check: Operators have the ability to quickly check their spelling of any Chat Discussion to give your Business & Operators the most professional appearance possibley
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Visitors Previous Chat history is available to Operators: Operators can review a visitors previous chat history to better determine how they can accomodate the customer and see who they have been speaking with.
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"Returning Visitor" Indicator: Operators can distinguish the status of Returning Visitors based on simple icons and statements. Operators can also 'Tag' a Visitor to a certain Category to help determine the level of assistance that is needed.(ex: Prospect, Subscriber, Sold Client, etc.)
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Add Notes to Visitors / Chat Transcripts: A very useful tool that will allow Operators to include notes only other Operators will see when being transferred a Chat Session.
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IP Banning: In case annoying visitors or competitive Dealers start too many useless chat sessions. Ban the visitor's IP using IP Banning feature.
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Off-line email messages: Visitor's have the ability to email off-line operators via the Live Chat interface.
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Print/Email Chat Transcripts: Visitor's have the ability to email or print chat transcript during or at the end of the live chat session.
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Filter Visitors: In the Operator’s Panel, Visitors in their Department can easily be filtered by the status of the Visitor.(ie: Browsing Only, Chattng Only)
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Distinctive Alert for Chat Requests: Sound and Visual notifications of chatting and browsing visitors. Color coded Visitors – allows operator to know if Visitor is waiting for chat to begin, or waiting for response.
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Visitor/ Operator “is typing” notification: Specific dialog will display in the Chat Window when an Operartor or Visitor is typing.
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Complete Visitor Information in Operator’s Panel: Visit Time,Current Page,Page Title,IP Address,Host Name,Country,Region,City,Postal Code,Area Code,Language,ISP,Referrer (Search Engine Including Search Keywords, Another Site, Direct Hit),Browser Name,Browser Version,Browser Platform,Java Enabled?,Screen Resolution,Screen Color,Flash Player Version.
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Custom information feed: Ability to pass Custom information from your website pages to the Operator to determine the area the Visitor is navigating..
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Toll-Free, Email and Live Help Support:
We offer Toll-Free Support for Live Chat. You can also Email Us or use our Live Help.
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On-demand custom integration with other applications:
DiamondLiveChat development team will assist in the integration of Live Chat on any Website within your Dealerhsip.
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On-demand Data Export:
All account data can be exported in any format on a monthly bases. Website, Live Chat, Requested Calls and Trouble ticket statistics and all other information pertaining to DiamondLiveChat account.
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DiamondLiveChat installation on your web site:
DiamondLiveChat will automatically be installed on your DiamondLot List & Detail Pages. You will also be emailed your initial Live Chat code to help you install it on any page belonging to your Dealership.
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Diamond Live Chat Alerter © Features
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New Visitor & Chat Request notifications:
DiamondLiveChat's Alerter will display a distinguishable message in your Computer's System Tray when you have a New Visitor or Chat Request on a site with Live Chat installed.
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Task Bar Call Request notification:
DiamondLiveChat's Alerter will notify the Operator when a Call Back Request has been received.
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Account & Website statistics hourly update: DiamondLiveChat's Alerter will notify the Operator Visitor, Views, Chats, Calls, & Support Ticket stats every hour if selected via the Alerters Setting Options.
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Sound or Voice notifications: DiamondLiveChat's Alerter will notify Operators via a Sound or Voice notification.
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Quick DiamondLiveChat Operator Panel Launch: DiamondLiveChat's Alerter provides a quick method of launching Live Chat.
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Customizable Idle Detected Log Out: DiamondLiveChat's Alerter allows Operators to have their Live Chat Session go Offline and Log Out after a certain amount of time that their Computer is at idle (mouse/keyboard untouched) as not to confuse Visitors on your site.
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Request Callback Features
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Accept call requests from website visitors: DiamondLiveChat will let Visitors submit their Phone Number to have an Operator contact them.
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Email or SMS Message notification: Call Requests can be sent to either a specific email address, or to a cell phone via text messaging.
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Copy-Paste HTML code installation: Easy installation process. Copy a short block of an HTML code; Paste on your website pages
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Call Requst Data: Operators can view Requested Call Summary statistics in their operator panel.
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Diamond Inquirer © Features
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30+ Printable, Graphic Reports: Each report provides vital information about an e-business and DiamondLiveChat account performance including:
Main Overview, Marketing Overview, Content Overview, Daily Live Help Statistics, Requested Calls summary, Operator performance, and many more...
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Filter by date range: Each report from Diamond Live Chat can be filtered to a specific date range to review detailed statistics of your website(s).
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Ticket Management Features
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Lifecycle trouble ticket management system
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Use the straightforward interface to track and manage each ticket
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Allow visitors to easily submit trouble tickets, and track their progress right from the web
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Measure ticket analytics to monitor the effectiveness of your team
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Improve communication with your end users with automated responses and ticket status notifications
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