Business Intelligence Tool - DiamondInqurier®

DiamondChat Help Desk Software collects an enormous amount of data for your business. Chat Session Transcripts, Support Tickets, Business' Knowledge Base, Web Traffic Patterns, Customer Demographics, and much more.

DiamondChat would not have been complete without a Business Intelligence Tool helping query and analyze this data.

That's why DiamondChat PRo incorporates DiamondInquirer - revolutionary business intelligence system.

Through a single product offering, Diamondinqurier® is able to satisfy the needs of a basic query tool to a fully functional business intelligence tool. Through configuration management, an appropriate set of features can be hidden or exposed, as dictated by the need of the business user. This means that you invest in a single architecture that will scale from ten to tens of thousands of users, whether they are office based, telecommuters, mobile or wireless computing users.

With DiamondInquirer®, everyday business users can quickly and easily access DiamondInquirer and perform complex data analysis without needing to be a DBA. With consolidated access to all of your DiamondChat account data, you are able to perform unlimited data analysis.

Here are just some of the reports DiamondInquirer provides:

· Marketing overview (Displays Referrers, Search Keywords and Campign Sources stats. Compares them to another date range. i.e. Nov 2007 vs Oct 2007)

· Content overview (Displays the most popular website's content stats. Entrances, Exits, Website content stats. Compares them to another date range. i.e. Nov 2007 vs Oct 2007)

· Daily Live Chat Stats

· Daily Operator / Department Chat Statistics

· Daily Chat Transcripts

· Daily Callback requests

· Daily Visitors

· Unique visits vs Pageviews

· New visitors vs Returning visitors (are your customers loyal?)

· Top referrers

· Hourly Visitors (what is the busiest hour for your business?)

· Customer Demographics (Country, City)

· Top referring Search Engines and Keywords

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DiamondInquirer setup

Good news! Once you have installed the LiveChat code on your site the Inquirer will automatically start record keeping of anyone that goes to a page with the LiveChat installed.