DiamondChat - Operator Panel Overview. Live Chat Done Right!

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DiamondChat Live Chat Operator Panel is designed with efficiency and productivety in mind.
It has been tested and achieved 92% approval rating in a group of 25 Non-Computer literate people.
This overview will demonstrate how easy it is to use DiamondChat Operator Panel, and the level of productivity operators using DiamondChat system can achieve.
DiamondChat Operator Panel is unique, easy to use and far more advanced than anything DiamondChat competition has to offer

 

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Visitor/Chat Sessions Tab: Displays Current Activity on the website where DiamondChat is installed. Chatting, Browsing, Departed visitors and their activity is reported

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Requested Calls Tab: Displays All Open, In Progress and Closed Phone Call Requests received from the visitors. Please see "Request a Call" feature overview for more info

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Trouble Tickets Tab: Displays All Open, In Progress and Closed Trouble Tickets recorded for the account.

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Operators Button: Communicate with other operators on the account. Monitor Operators' Current Activity

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Today's Stats: Visits, Views and Chat Sessions Stats are updated every 15 seconds

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Visitor State: Chatting, Browsing, Departed. Browsing visitors can be invited to chat proactively

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Returning Visitor Indicator: Returning visitor=Customer/Prospect

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Visitor Tags: Assign Tags to your visitors to identify them when they re-visit

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Live Support Chat Section

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Visitor Info Tab: Displays Visitor Information.

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DiamondKnowledge Tab: Easily Access Your Company's Knowledge Base. Lookup the answer to a question received in chat.

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New Ticket Tab: Submit a new Trouble Ticket

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Operator Live Chat Tools: Canned Responses, Spell Check, Page Push, Session Transfer, etc. easily accessible by an operator while in chat

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Visitor Location: Country, State/Province, City, Zip Code and Area Code are reported for every visitor